Build Approval Auto-Escalation Workflow

Build an approval workflow with escalation from template #77: request access, wait, branch on approved/rejected/pending, and escalate to a director when still pending.

What this template does

1. Request Approval — access request to team lead.
2. Wait → Check → Switch — three outcomes: approved, rejected, pending.
3. Escalate to Director — reassigns approval when still pending after wait.

Step 1 — Load the template

1. Studio → Templates → search Approval with Auto-Escalation.
2. Load template #77.

Step 2 — Configure approvers

1. Set team lead in Request Approval.
2. Set newApprover in Escalate to Director (e.g. [email protected]).
3. Tune expiresInHours and delay to match your escalation policy.

Step 3 — Test escalation path

1. Start a run and do not decide before the delay ends.
2. Confirm pending branch fires Escalate to Director.
3. Decide as director in Jobs → Approvals (Studio) or /approvals (runtime).

Step 4 — Export to runtime (optional)

1. Export with Operator approval support enabled.
2. Team lead and director both use /approvals on the agent — each enters their own email when deciding.
3. Escalated requests show the updated approver field.

Related tutorials

• Business Approval on Runtime Agent (#237)
• Change Request Approval (#100)